Online Tech Support | Computer Support | PC Help

Tweet If I need tech support, what is the average response time? With our service, response time is instant.  When you sign up for service you’ll get an application installed on your computer that allows you to click a shortcut for help.  A technician will immediately chat with you and remotely resolve your issue.  Click [...]

Tweet Are your technicians qualified to work on my computer? Our computer technicians are  Microsoft Product Specialists, A+ Certified Professionals, Network Support Specialists, Network Administrators, Windows System Administrators, Computer End-User Support Specialists, and Server Administrators. Every technician has 3+ years experience in a help desk environment and completes extensive on-going training to ensure excellent service [...]

Tweet Can You Get Back Into My Computer After a Support Session Is Over? No, not until you click your shortcut and request service. When you click the shortcut on your desktop you are prompted to allow or deny us the ability to view and interact with your computer. Once your service is complete, we [...]

Tweet What is online PC Support? Online computer and tech support, or “remote support”, allows us to remotely view your computer screen and securely fix most computer, network, personal electronics and mobile device problems right through the Internet via remote control. It’s like watching your computer fix itself. This type of support works through desktop [...]

Tweet Is Remote Support Secure? Yes. We utilize a 256 bit encrypted connection between your computer and the technician’s computer to ensure the entire data stream is protected. In this way, you have set up a unique one-to-one session that no one else can view or access during the session. You are in control the [...]

Tweet Are your technicians background checked? Yes. Currently all of our technicians have undergone extensive background checks and hold or have the ability to hold U.S. government security clearances. Tweet