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Tweet If I need tech support, what is the average response time? With our service, response time is instant. When you sign up for service you’ll get an application installed on your computer that allows you to click a shortcut for help. A technician will immediately chat with you and remotely resolve your issue. Click [...]
Tag Archives: premium
Does VIPRE replace my current antivirus software?
Tweet Does VIPRE replace my current antivirus software? Yes, it definitely replaces old AV products. Better yet, you get antispyware integrated in the product. We highly recommend removing or asking a tech to remove any other AV product from the PC prior to installing VIPRE. The reasoning for this is that “driver level” software used [...]
What is VIPRE?
Tweet What is VIPRE®? VIPRE®(Virus Intrusion Protection Remediation Engine) is a full anti-malware product that protects you against all malware like rootkits, trojans, bots and more malicious code. VIPRE® anti-virus is certified by West Coast Labs, which have tested if VIPRE® catches and remediates a set of viruses from the ‘WildList’, a selection of old [...]
Are your technicians qualified to work on my computer?
Tweet Are your technicians qualified to work on my computer? Our computer technicians are Microsoft Product Specialists, A+ Certified Professionals, Network Support Specialists, Network Administrators, Windows System Administrators, Computer End-User Support Specialists, and Server Administrators. Every technician has 3+ years experience in a help desk environment and completes extensive on-going training to ensure excellent service [...]
Can You Get Back Into My Computer After a Support Session Is Over?
Tweet Can You Get Back Into My Computer After a Support Session Is Over? No, not until you click your shortcut and request service. When you click the shortcut on your desktop you are prompted to allow or deny us the ability to view and interact with your computer. Once your service is complete, we [...]
What is Online PC Support?
Tweet What is online PC Support? Online computer and tech support, or “remote support”, allows us to remotely view your computer screen and securely fix most computer, network, personal electronics and mobile device problems right through the Internet via remote control. It’s like watching your computer fix itself. This type of support works through desktop [...]
What if you can’t repair my PC remotely?
Tweet What if you can’t repair my PC remotely? There are times when remote sessions will not be adequate enough to repair your system. The Pro and Premium support package covers onsite repairs and pick up and drop off services. If you are not in our pick up/drop off area, gives us a call and [...]
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