System Monitoring

24×7 Round-the-Clock Monitoring

Instant Alerts. To the right technician. With accurate information. So we can fix it fast.

My Tech Team 24×7 Round-the-Clock Monitoring turns conventional computer support on its head. Rather than wait for you to notice that a problem has occured– often involving time-consuming ‘systems fiddling’ on your part – our 24×7 monitoring will alert us to problems. We’ll almost always know about a system or network issue before you do, so we can fix it fast and minimize disruption.

What is 24×7 Round-the-Clock Monitoring?

24×7 Round-the-Clock monitoring checks your critical systems every five or fifteen minutes. Whenever a problem is detected, it sends an email or SMS alert showing the exact nature of the problem directly to us. And it updates our WallChart, a large screen in our office that shows the exact status of all our Clients. We’ll see the true nature of the problem – rather than having to depend on (ahem) your best guess. That means we can fix it faster – radically decreasing resolution time and ensuring system stability and security.

What Does It Check?

Every five minutes, 24×7 Monitoring will…

  • Check that your workstation or server is up and running.
  • Check that you can connect to the internet.
  • Check any or all of your Windows® Services, vital components of your system’s operating system. Services provide, well, vital services that allow you to logon to your network, access the internet, even print your work.
  • Ping various network devices or remote offices that you need to do your work to ensure they are available.
  • Check TCP ports on your network, on other networks or at your ISP. If any of these ports are failing to respond, you may be unable to connect and do your job.
  • Check disk space to ensure it’s below a set threshold.
  • Check hard drive devices to ensure that all disks are functioning correctly and data is safe.
  • Check for unauthorized log in attempts and determines whether someone has been trying to hack into your systems.
  • Check Critical Event log entries (such as hardware and software failures) and spots other issues.

If there’s a problem, we’ll be alerted instantly so we can give you a call and take specific action to resolve critical issues.

Key Benefits

  • Specific, informative alerts show us the exact nature of the problem. We can fix it faster.
  • Problems are almost always highlighted to us before you even know you have one. Uptime is maximized.
  • Alerts are routed to the right technician. He can fix it faster – and do it right the first time.
  • Costs just pennies per day.

How do I get going?

24×7 Round-the-Clock Monitoring takes just minutes to set-up, doesn’t require any system reboots and can be protecting you today. Just select our Premium plan to get started.

Choose a Plan To Get Started!