Is Remote Support Secure?

Is Remote Support Secure?

Yes. We utilize a 256 bit encrypted connection between your computer and the technician’s computer to ensure the entire data stream is protected. In this way, you have set up a unique one-to-one session that no one else can view or access during the session. You are in control the whole time. Only you can initiate an online support session and you can end a session by simply closing out of the support session. In addition, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems, configure new software, or set up new devices. At any time you can override mouse control by simply moving your mouse.

Additionally, at the end of each session, you can view and save a video and transcript of the entire session.

ABOUT MY TECH TEAM:
My Tech Team is a leading online tech support company based in the U.S, providing nationwide on demand enterprise level computer support and protection 24 hours a day and 7 days a week.

 
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