Frequently Asked Questions

Online computer and tech support, or “remote support”, allows us to remotely view your computer screen and securely fix most computer, network, personal electronics and mobile device problems right through the Internet via remote control. It’s like watching your computer fix itself.

This type of support works through desktop sharing technology. What this means is that when you click on a help shortcut that we provide you, you can allow a certified technology expert to view and interact with your computer remotely via the Internet – fixing problems and setting up new technology fast.

Our computer technicians are Microsoft Product Specialists, A+ Certified Professionals, Network Support Specialists, Network Administrators, Windows System Administrators, Computer End-User Support Specialists, and Server Administrators.

Every technician has 3+ years experience in a help desk environment and completes extensive on-going training to ensure excellent service delivery.

Yes. Currently all of our technicians have undergone extensive background checks and hold or have the ability to hold U.S. government security clearances.

No. When you sign up, you will receive an email verification. A technician will contact you to walk you through a few short steps so that he or she can remotely set everything up for you.

No. Our technicians can only control your computer when click on your shortcut and request service. When you click the shortcut on your desktop you are prompted to allow or deny us the ability to view and interact with your computer. Once your service is complete, we can no longer see or access your computer. Additionally, you can save and view the session recording and chat transcript after each session.

With our service, response time is instant. When you sign up for service you’ll get an application installed on your computer that allows you to click a shortcut for help. A technician will immediately chat with you and remotely resolve your issue. Click here for a demo. However, there may be overload times. If this is the case, the software will automatically take you to a ticket submission center where you can leave your contact information and a description of the issue. Depending on the severity of your issue a technician will get back with you within one to two hours.

There are times when remote sessions will not be adequate enough to repair your system. No problem, just ship it to us and we'll repair it for you. Labor is covered on all support plans. If you are in our pick up/drop off area(s), gives us a call and we will arrange pick up.

Yes. We utilize a 256 bit encrypted connection between your computer and the technician’s computer to ensure the entire data stream is protected. In this way, we have set up a unique one-to-one session that no one else can view or access during the session. You are in control the whole time. Only you can initiate an online support session and you can end a session by simply closing out of the support session. In addition, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems, configure new software, or set up new devices. At any time you can override mouse control by simply moving your mouse.

Additionally, at the end of each session, you can save and view a video and transcript of the entire session.

All of our employees are 100% U.S. based. Some of our employees have the unique ability to work from home within a controlled virtual environment which gives us the ability to keep our costs low and pass those savings on to you.

There is no contract. In the unlikely event you are dissatisfied with our service, or you simply want to cancel, just give us a call or send us an email and we will cancel your service immediately. Your maintenance, protection, and backup will immediately deactivate.

My Tech Team accepts all major credit cards online and over the phone. For your added convenience, you may also use e-check.

If you are a current customer, just send an email to accounts [at] mytechteam.net and let them know how many computers you'd like to add to your plan.

If you are not a current customer, just select the number of computers you want on your plan when you purchase.

Pricing is per computer. For Basic the price is $15.99, then just $5 for each additional computer. For Pro the price is $19.99, then just $10 for each additional computer. For Premium the price is $24.99, then just $15.99 for each additional computer.