FAQs

What is online PC Support?

Online computer and tech support, or “remote support”, allows us to remotely view your computer screen and securely fix most computer, network, personal electronics and mobile device problems right through the Internet via remote control. It’s like watching your computer fix itself.

This type of support works through desktop sharing technology. What this means is that when you click on a help shortcut that we provide you, you can allow a certified technology expert to view and interact with your computer remotely via the Internet – fixing problems and setting up new technology fast.

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Is Remote Support Secure?

Yes. We utilize a 256 bit encrypted connection between your computer and the technician’s computer to ensure the entire data stream is protected. In this way, you have set up a unique one-to-one session that no one else can view or access during the session. You are in control the whole time. Only you can initiate an online support session and you can end a session by simply closing out of the support session. In addition, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems, configure new software, or set up new devices. At any time you can override mouse control by simply moving your mouse.

Additionally, at the end of each session, you can view and save a video and transcript of the entire session.

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Are your technicians qualified to work on my computer?

Our computer technicians are  Microsoft Product Specialists, A+ Certified Professionals, Network Support Specialists, Network Administrators, Windows System Administrators, Computer End-User Support Specialists, and Server Administrators.

Every technician has 3+ years experience in a help desk environment and completes extensive on-going training to ensure excellent service delivery.

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Are your technicians background checked?

Yes. Currently all of our technicians have undergone extensive background checks and hold or have the ability to hold U.S. government security clearances.

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Do you have to come to my home or business to set up anything?

No. When you sign up, you will receive an email with a download link and simple instructions to follow.

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How often do you perform maintenance on my computer?

My Tech Team performs maintenance on your computer every day via scripting. We never see your files. Once you download our program, we simply execute a script on your machine to tell it to perform a specific maintenance action or apply patches and updates to your PC.

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Do you need to establish a remote control session to perform maintenance?

No. All maintenance is performed without actually logging on to the computer or viewing any files. We will ONLY establish a remote connection with your express consent.

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Can You Get Back Into My Computer After a Support Session Is Over?

No, not until you click your shortcut and request service. When you click the shortcut on your desktop you are prompted to allow or deny us the ability to view and interact with your computer. Once your service is complete, we can no longer see or access your computer.

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What if you can’t repair my PC remotely?

There are times when remote sessions will not be adequate enough to repair your system.  The labor warranty covers onsite repairs and pick up and drop off services.  If you are not in our pick up/drop off area, gives us a call and we will arrange shipping.

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What is your coverage area for drop off, pick up service?

Currently, we offer on-site pick up and drop off services to the following locations:

Shreveport, LA

Greenwood, LA

Bossier City, LA

Haughton, LA

Benton, LA

Minden, LA

If you aren’t in one of these areas, simply ship your PC in to one of our repair centers.  Call us to get the location of your repair center.

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